Log a return here before you send anything to Radiance. We review every request and reply by email. Only send the product once you have an RA number.
Products that arrive without an approved RA number will be returned to the sender at their cost.
The RA number and instructions go here.
Optional. We will quote it back to you.
As printed on the product, e.g. Hugo 2, 99 Classics.
Check the rear panel or base. Write N/A if there is none.
Needed for warranty claims.
Invoice or receipt showing the date and where it was bought. Required for warranty claims. A photo, or a PDF up to 2 MB.
Optional. Helps us match the unit to the invoice.
What happens, what should happen, and with which source, cables or settings. "Faulty" or "no sound" on its own is not enough to diagnose.
Different cables, sources, power outlets, firmware, factory reset.
Optional, up to 5. Damage, the serial label, or the fault on screen. Large phone photos are resized automatically.
Power supply, remote, cables, ear pads, case. Send only what we need to test the fault.
Log return request
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